📄️ Overview AI Features
The AI features of OmbuDesk are described in the following sections:
📄️ Human Oversight and Intervention Points
The AI functions integrated into OmbuDesk – including AI summaries, translations, text simplifications, corrections, and the chatbot – serve exclusively as supporting assistance systems for case handlers. The AI system does not make any autonomous decisions about the outcome of a dispute resolution procedure. Final responsibility for case processing and outgoing communication always remains with the person handling the case.
📄️ Performance Limitations and Accuracy of the AI
The OmbuDesk AI (based on a European-hosted model of ChatGPT) is a powerful language model for text processing, summarization, translation, and drafting assistance. Nevertheless, the system is subject to certain technical performance limitations that users must always take into account in their daily work:
📄️ Avoiding Bias and Discrimination
Artificial intelligence learns from vast amounts of data and can therefore unintentionally reproduce human prejudices (bias) or stereotypical patterns. To guarantee fair, unbiased, and objective case processing at the dispute resolution office, the following principles must be strictly observed when using the AI:
📄️ Data Sources and Training Data
1. Human Oversight and Intervention Points