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New Cases

The "New Cases" tab shows you all applications that have reached your dispute resolution office but are not yet being processed.

The image shows the OmbuDesk dashboard in the "New Cases" tab, which is highlighted in color in the navigation

Depending on the assignment principle in your dispute resolution office, administrators can distribute the new cases here or case managers/conciliators can simply assign themselves to new cases.

If you use an automated assignment principle, this view is empty and can be removed on request.

How does the manual assignment of users to new cases work?​

The method for assigning yourself or a colleague to a new case is identical.

  1. Click on the pencil symbol on the right edge.

The image shows the tabular excerpt from "New Cases" and the green pencil symbol for quick editing is highlighted in color.

  1. Select yourself or a colleague from the selection lists "Conciliator", "Case Manager" or "Co-Case Manager".

  2. Click on the green checkmark on the right edge to save and assign the new case.

The image shows the new cases view. The columns Conciliator and Case worker are marked, in which a case can be assigned to a case worker via quick editing and the green checkmark to save changes in quick editing is marked.

Now the new case disappears from "New Cases" and reappears in the "My New Cases" tab of yourself or a colleague.