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Documents

The Documents tab shows you all documents in the digital case file that belong to a case.

Here, all documents are brought together that were either part of the application form or were sent by you or one of the other parties in the course of the procedure.

Additionally, you can use the document tab as storage to upload documents and release them for one or both other parties via the visibility button.

The image shows the digital case file in the "Documents" tab. The tab is outlined in red for better visibility.

How is the document view structured?​

All documents of a case are shown as cards that include the following information:

The image shows the document view and draws attention to the filter options, symbols, visibility management and available actions through red markings

  • File name: Name of the file (e.g.: "Example document.odt").

  • Symbol image: Shows you at a glance whether you or the complainant or respondent uploaded the document (Scale icon = Dispute resolution office; and Complainant/Respondent = User icon).

  • File size: Size of the file (e.g.: 8 KB)

  • Visibility: Management of the visibility of documents in the portal for the complainant or respondent via buttons.

  • Filter: You can filter documents by the parties who uploaded them (Complainant, Respondent, Dispute Resolution Office, Expert, Unknown)

  • Actions: You can delete documents with the red trash can symbol, open them with the green arrow symbol, and edit them with the blue pencil symbol.

When you edit a document, you can change the source of the document, add keywords, or assign an internal name:

The image shows the editing options for documents in detail. Source, keyword field, and internal name are editable

What do the symbols stand for?​

The image shows the document view in OmbuDesk. The symbol images or pictograms are outlined in red.

You can see symbols or pictograms in OmbuDesk to recognize at a glance who, for example, uploaded a document or who wrote a message to whom in the history or email view.

The following symbols or pictograms are used in OmbuDesk:

This symbol image represents the complainant:

Symbol image representing the complainant.

This symbol image represents the respondent:

Symbol image representing the respondent.

This symbol image represents your dispute resolution office:

Symbol image representing the dispute resolution office.

This symbol image represents the expert:

Symbol image representing the expert

This symbol image represents an unknown source:

Symbol image representing an unknown source.